Privacy Policy
Privacy Policy
Last updated: September 2026
Mediva Marketing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book a discovery call, enquire about our services or work with us.
1. Who we are
Mediva Marketing is a marketing consultancy providing services including marketing strategy, social media management, paid advertising, SEO, websites, content, branding, AI-powered marketing and related digital services.
For the purposes of UK data protection law, Mediva Marketing is the data controller for the personal information described in this policy.
Website: www.medivamarketing.co.uk
Email: info@medivamarketing.co.uk
2. Information we may collect
We may collect information including:
your name
email address
phone number
company or business name
job title
information submitted through contact forms
information provided when booking a call
information you provide during enquiries or client projects
website usage and analytics data
IP address, browser type and device information
marketing and communication preferences
We only collect information that is relevant to the purposes described in this policy.
3. How we collect your information
We may collect personal information when you:
submit a contact form
book a discovery call
email, message or call us
engage with us on social media
become a client
subscribe to marketing communications
visit or interact with our website
are introduced or referred to us by another business or contact
Where information comes from another source, we will handle it in accordance with applicable data protection law.
4. How we use your information
We may use your information to:
respond to enquiries
arrange discovery calls and meetings
provide proposals and quotations
deliver our services
manage client relationships and projects
communicate about ongoing work
improve our website, services and customer experience
understand website performance and user behaviour
maintain business records
send marketing communications where permitted
protect our website and business from fraud, misuse or security threats
comply with legal and regulatory obligations
5. Our lawful bases
Depending on the situation, we may process your personal information on the basis of:
Contract
Where processing is necessary to provide services you have requested or to take steps before entering into a contract.
Legitimate interests
Where it is reasonably necessary to operate, improve and market our business, manage relationships, respond to enquiries or protect our services, provided your rights and interests do not override those interests.
Consent
Where you have actively chosen to receive certain marketing communications or agreed to particular cookies or processing.
Legal obligation
Where we need to retain or process information to comply with applicable law.
UK organisations must identify an appropriate lawful basis before processing personal information and explain this in their privacy information.
6. Marketing communications
We may send relevant marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe at any time by:
using the unsubscribe link in an email; or
contacting us directly.
You have the right to object to the use of your personal information for direct marketing.
7. Who we may share information with
We may share information with trusted service providers where necessary to operate our business, including providers of:
website hosting
analytics
CRM systems
email marketing
cloud storage
accounting
scheduling
advertising platforms
payment processing
professional or technical services
These providers may only use information for the purposes for which it has been shared and must handle it appropriately.
We may also disclose information where required by law or where necessary to protect our legal rights.
We do not sell personal information.
8. International transfers
Some of the technology and service providers we use may process information outside the UK.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.
9. How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected, including legal, accounting and business requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
When information is no longer required, we will securely delete or anonymise it where appropriate.
Privacy notices should explain retention periods or the criteria used to determine them.
10. Your rights
Depending on the circumstances, you may have the right to:
request access to your personal information
ask us to correct inaccurate information
request deletion of your information
request restriction of processing
object to certain processing
request transfer of your information
withdraw consent where processing relies on consent
Some rights are subject to legal limitations and depend on the lawful basis being used.
To exercise your rights, contact us at:
info@medivamarketing.co.uk
11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
13. Third-party links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies separately.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies or legal obligations.
The latest version will always be published on this page
Last updated: September 2026
Mediva Marketing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book a discovery call, enquire about our services or work with us.
1. Who we are
Mediva Marketing is a marketing consultancy providing services including marketing strategy, social media management, paid advertising, SEO, websites, content, branding, AI-powered marketing and related digital services.
For the purposes of UK data protection law, Mediva Marketing is the data controller for the personal information described in this policy.
Website: www.medivamarketing.co.uk
Email: info@medivamarketing.co.uk
2. Information we may collect
We may collect information including:
your name
email address
phone number
company or business name
job title
information submitted through contact forms
information provided when booking a call
information you provide during enquiries or client projects
website usage and analytics data
IP address, browser type and device information
marketing and communication preferences
We only collect information that is relevant to the purposes described in this policy.
3. How we collect your information
We may collect personal information when you:
submit a contact form
book a discovery call
email, message or call us
engage with us on social media
become a client
subscribe to marketing communications
visit or interact with our website
are introduced or referred to us by another business or contact
Where information comes from another source, we will handle it in accordance with applicable data protection law.
4. How we use your information
We may use your information to:
respond to enquiries
arrange discovery calls and meetings
provide proposals and quotations
deliver our services
manage client relationships and projects
communicate about ongoing work
improve our website, services and customer experience
understand website performance and user behaviour
maintain business records
send marketing communications where permitted
protect our website and business from fraud, misuse or security threats
comply with legal and regulatory obligations
5. Our lawful bases
Depending on the situation, we may process your personal information on the basis of:
Contract
Where processing is necessary to provide services you have requested or to take steps before entering into a contract.
Legitimate interests
Where it is reasonably necessary to operate, improve and market our business, manage relationships, respond to enquiries or protect our services, provided your rights and interests do not override those interests.
Consent
Where you have actively chosen to receive certain marketing communications or agreed to particular cookies or processing.
Legal obligation
Where we need to retain or process information to comply with applicable law.
UK organisations must identify an appropriate lawful basis before processing personal information and explain this in their privacy information.
6. Marketing communications
We may send relevant marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe at any time by:
using the unsubscribe link in an email; or
contacting us directly.
You have the right to object to the use of your personal information for direct marketing.
7. Who we may share information with
We may share information with trusted service providers where necessary to operate our business, including providers of:
website hosting
analytics
CRM systems
email marketing
cloud storage
accounting
scheduling
advertising platforms
payment processing
professional or technical services
These providers may only use information for the purposes for which it has been shared and must handle it appropriately.
We may also disclose information where required by law or where necessary to protect our legal rights.
We do not sell personal information.
8. International transfers
Some of the technology and service providers we use may process information outside the UK.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.
9. How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected, including legal, accounting and business requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
When information is no longer required, we will securely delete or anonymise it where appropriate.
Privacy notices should explain retention periods or the criteria used to determine them.
10. Your rights
Depending on the circumstances, you may have the right to:
request access to your personal information
ask us to correct inaccurate information
request deletion of your information
request restriction of processing
object to certain processing
request transfer of your information
withdraw consent where processing relies on consent
Some rights are subject to legal limitations and depend on the lawful basis being used.
To exercise your rights, contact us at:
info@medivamarketing.co.uk
11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
13. Third-party links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies separately.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies or legal obligations.
The latest version will always be published on this page